Refund Policy

Effective 5 September 2026.

The short version

Cancel a subscription yourself, any time, in the same place you signed up. You keep access until the end of the period you already paid for and it does not renew again. For one-time purchases, ask us and we will deal with it honestly.

1. Cancelling a subscription

You can cancel at any time from your own membership settings, without emailing us and without asking permission. Florida law requires us to let you cancel the same way you signed up (Fla. Stat. 501.165), so if you joined with a click you can leave with a click. If you cannot find the control, email support@brainvaultai.com and we will cancel it for you and confirm in writing the same day we see it.

Cancelling stops the next charge. It does not claw back the period you are in: your access runs to the end of the month or quarter you have paid for, and then stops. We do not charge a fee for leaving.

2. Refunds on subscription payments

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We have not published a money-back window for subscriptions, and until we do we are not going to imply one. What we do commit to today: if we charge you after you cancelled, or charge the wrong amount, we refund it in full, and you do not have to argue about it.

3. One-time purchases

The workshop, the prompt vault, the Revenue Leak Scan, the Private Revenue Review and the Business X-Ray are one-time purchases. Nothing about them renews and no subscription is attached to any of them.

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Two commitments that apply regardless. If a report or session you paid for is not delivered, you get your money back. And if your scan comes back clean, meaning your own records show nothing worth acting on, we say so rather than manufacturing a finding, and that is not a reason we keep more of your money than the work we did.

4. Credits between products

Some purchases credit toward a larger one instead of being refunded. The $97 scan credits in full toward the Private Revenue Review or the Business X-Ray within 30 days. The review credits in full toward the X-Ray within 60 days. The X-Ray credits in full toward AI Department onboarding within 90 days.

A credit is applied once, to the product named, inside that window. It is not cash, it cannot be paid out, and it does not reduce a monthly subscription price. Monthly prices are never discounted.

5. The AI Department

The AI Department is sold on a six-month minimum, stated on its page and again in writing before you pay, and nobody is enrolled without a call first. During the minimum the subscription does not cancel for convenience. The onboarding fee covers work performed at the start and is not refundable once that work has begun. {{department_exit_terms}}

6. How to ask

Email support@brainvaultai.com from the address you bought with, say what you bought and when, and say what happened. A person reads it. We answer within {{support_response_time}}. Approved refunds go back to the card you paid with and take as long as your bank takes, usually a few business days.

7. Chargebacks

If something is wrong, email us before you call your bank. A chargeback freezes the money for weeks and usually ends any access immediately, which helps nobody. We would rather just refund you.

8. What we do not refund

Time already delivered, such as a call that happened or a session you attended. Community access for a period you have already used. A credit that has already been applied to another product.

9. Contact

support@brainvaultai.com, or Sheridan St Of Florida LLC at 1065 Southwest 8th Street, #1197, Miami, FL 33130.

This policy states what we actually do. Where a window has not been decided it says so rather than inventing one. It is not legal advice and has not yet been reviewed by an attorney.