Your best next customer is probably already in your payment history.

The Gone-Quiet Scanner reads your past transactions and shows you which repeat customers have gone unusually long compared with their own normal buying pattern. Not a list of everyone who has been quiet a while. The ones who are genuinely out of character.

Works with CSV exports fromStripeGoHighLevelSquarePayPalQuickBooks

Payments somewhere else? Any export with a customer, a date and an amount will run.

The part nobody warns you about

The quiet ones never tell you they left.

An angry customer calls. A disappointed one replies and says why. The customers who cost you the most do neither. They just stop.

There is no cancellation to react to and no complaint to fix. Four months later you are staring at a flat month running through explanations, and the record of exactly who left has been sitting in your payment account the whole time. Almost nobody opens it, because opening it has always meant an afternoon of spreadsheet work.

What it actually does

It compares each customer to themselves.

Some of your customers buy every three weeks. Some buy once a year and that is perfectly healthy. A tool that flags everyone quiet for ninety days will hand you a list that is half people who never left.

The scanner looks at each repeat customer’s actual buying history and works out what normal looks like for that person. Then it shows you who has gone unusually long against their own pattern, and how far past it they are.

How it goes

Four steps, and no spreadsheet work in any of them.

1. 1

   Export your payments

   Download your payment history as a CSV file. The guide has the exact clicks for Stripe, GoHighLevel, Square, PayPal and QuickBooks. Do not tidy it up. The raw export is what the scanner wants.

2. 2

   Drop the file on the scanner

   Open the scanner and drag your CSV onto it. The link in your delivery email opens it in your browser, and the copy in your download works the same way with no internet at all. It sorts your payments into customers itself, ignores charges that failed, and tells you if it skipped anything and why.

3. 3

   Read who has drifted

   Four groups: Gone Quiet, Slipping, Active, and One-Time Buyers. Each name carries the evidence behind its verdict, so you can disagree with any of them.

4. 4

   Copy a message and send it

   Every person has a copy button for a text and an email. When someone needs a different angle, the script pack covers the four reasons people actually stop buying.

Everything in it

Four files. The scanner is the one that does the work.

• The Gone-Quiet Scanner

  The main thing

  Drop your CSV payment export in and it shows you who has drifted, who is slipping, who is fine, and who only ever bought once. Every verdict comes with the history behind it. Runs in your browser, on your machine, with nothing to install.

• The Win-Back Script Pack

  Twelve messages

  Word for word, by email, text and direct message, for the four reasons people actually stop buying, with a test for telling which one you are in. Written to sound like a person who noticed, not a business running a campaign. None of them open with an apology and none of them offer a discount to come back.

• The Export Guide

  Five processors

  The exact screen and button for Stripe, GoHighLevel, Square, PayPal and QuickBooks, including which export to use and which one looks right but is not.

• Start Here

  One page

  Five steps from opening the zip to sending your first message, plus what to do with each of the four groups once you are looking at them.

From the community

Owners who already work with us, in their own words.

Read these for what they are. They are members of our community talking about work they did with us, not about this specific scanner, which is new. We would rather show you real ones and tell you what they cover than dress up something that has not happened yet.

Before you ask

The questions we get most.

I do not use Stripe. Does this still work?

Yes. The scanner needs a customer, a payment date and an amount, which every processor exports. The guide covers Stripe, GoHighLevel, Square, PayPal and QuickBooks by name. If your file uses column names it has not seen, it asks you to point at the right three columns rather than refusing the file.

Do I have to be good with spreadsheets?

No, and you do not need one open. You download a file and drag it onto a page. The scanner does the grouping, the counting and the cleanup itself, including throwing out charges that failed.

What happens to my customer data?

It stays on your computer. The scanner is a single file that runs in your browser with no account, no upload, and no server involved at any point. Turn your wifi off before you use it if you want to see that for yourself.

What about customers who only ever bought once?

They get their own group and the scanner does not guess at them. Somebody who bought one time has no buying rhythm to compare against, so calling them overdue would be made up. You see them listed by what they spent and how long ago, and you make the call yourself.

How does it decide somebody has gone quiet?

It works out roughly how often that person normally buys from their own history, then looks at how long it has been since their last purchase. Past twice their normal gap is Gone Quiet, and somewhere above their normal gap is Slipping. Every name shows the numbers behind its verdict, so if you know something the data does not, you can overrule it.

My business is small. Is it worth it?

If you have fewer than about twenty customers you already know all their names and you do not need this. Above that, the drift starts hiding in the middle of the list, and it hides in a business doing forty thousand a year the same way it hides in one doing four million.